We want to be best at what we do - at work and at life
In high-volume environments like call centers and BPOs, efficiency and consistency are key. But with agents managing large queues, handling repetitive queries, and following strict compliance rules, maintaining speed without sacrificing quality can be challenging. OutCaller AI bridges the gap by automating both inbound and outbound interactions. It can instantly answer FAQs, verify customer details, log service requests, and transfer complex cases to the right department. For outbound campaigns - whether it's sales, collections, or surveys—the AI Agent dials contacts in bulk with pre-approved scripts, ensuring every call stays on-brand and compliant. This lets your human agents focus on higher-value tasks while the AI Agent handles the repetitive work.
Inbound calls for warranty claims, account changes, or subscription cancellations are answered with accurate, policy-compliant responses. The AI Agent verifies customer identity and logs the case before transferring complex matters.
Outbound campaigns are simple - upload the lead list, and the AI Agent calls everyone with approved scripts, logging responses and routing high-value leads to agents.
FAQs, verification, routing to the right department or agent.
Sales, collections, surveys with automated dialing and response logging.
Ensure compliance and brand tone with pre-approved, customizable scripts.
Move complex calls to agents seamlessly without losing context or information.
Automatic logging of all interactions and responses for complete tracking.
Conversational AI across regional languages.
Massive scale outreach with automated calling and payment processing for efficient debt recovery.
Quick verification of customer details and intelligent routing to appropriate departments.
Personalized offers and upgrade options delivered through automated bulk calling campaigns.